Job Satisfaction Audit in Hospital: Qalitative Case Study

Jana Holá; Adéla Michková; Monika Kopecká

doi:10.46585/hc.2024.2.2569

Authors

Jana Holá https://orcid.org/0000-0003-2671-0855
Adéla Michková Univerzita Pardubice, Fakulta zdravotnických studií, Katedra porodní asistence a zdravotně sociální práce https://orcid.org/0000-0002-4933-9473
Monika Kopecká https://orcid.org/0000-0002-1134-3311

DOI:

https://doi.org/10.46585/hc.2024.2.2569

Keywords:

job satisfaction, well-being, quality care

Abstract

Introduction: The shortage of healthcare professionals, their turnover, and the risk of burnout are critical issues in healthcare organizations, impacting the quality and safety of care. This study, based on contractual research, aimed to identify factors influencing employee satisfaction in new hospital facilities.

Aim: This article presents an audit of job satisfaction using the JD-R model in a healthcare facility to improve employee stability and well-being, thereby enhancing care quality and safety. It aims to showcase a methodological approach applicable in healthcare management and other services.

Method: The extended JD-R model (Job Demands-Resources model) was used as the theoretical framework. The analysis of negative and positive factors that influence job satisfaction was based on data collected from anonymous semi-structured interviews. Thematic and narrative analysis, as well as the study of internal documents, was also used and evidence-based results were presented in a final synthesis.

Results: The methodological approach delivered valuable findings for improving care. Key positive factors influencing job satisfaction included prospects of permanent employment and salary levels. Significant negative factors were concerns about personal safety and dissatisfaction with medical staffing.

Conclusion: The study’s final report, presented to top management, outlined the positive and negative factors affecting job satisfaction and well-being. Management expressed willingness to act on the findings and provided specific examples during the results presentation. While the results’ transferability is limited, the methodological approach is inspiring and applicable in healthcare organizations.

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