Job Satisfaction Audit in Hospital: Qalitative Case Study

Jana Holá; Adéla Michková; Monika Kopecká

doi:10.46585/hc.2024.2.2569

Autoři

Jana Holá https://orcid.org/0000-0003-2671-0855
Adéla Michková Univerzita Pardubice, Fakulta zdravotnických studií, Katedra porodní asistence a zdravotně sociální práce https://orcid.org/0000-0002-4933-9473
Monika Kopecká https://orcid.org/0000-0002-1134-3311

DOI:

https://doi.org/10.46585/hc.2024.2.2569

Klíčová slova:

job satisfaction, well-being, quality care

Abstrakt

Introduction: The shortage of healthcare professionals, their turnover, and the risk of burnout are critical issues
in healthcare organizations, impacting the quality and safety of care. This study, based on contractual research,
aimed to identify the factors influencing employee satisfaction in new hospital facilities. Aim: This article presents an audit of job satisfaction using the JD-R model in a healthcare facility to improve employee stability
and well-being, thus improving quality and safety of care. It aims to show a methodological approach applicable in healthcare management and other services. Methods: The extended JD-R model (Job Demands-Resources
model) was used as the theoretical framework. The analysis of negative and positive factors that influence job
satisfaction was based on data collected from anonymous semi-structured interviews. Thematic and narrative
analysis, as well as the study of internal documents, was also used, and evidence-based results were presented
in a final synthesis. Results: The methodological approach provided valuable findings to improve care. The key
positive factors that influenced job satisfaction included the prospects for permanent employment and the levels of salary. Significant negative factors were concerns about personal safety and dissatisfaction with medical
personnel. Conclusions: The study’s final report, presented to top management, outlined the positive and negative factors affecting job satisfaction and well-being. Management expressed willingness to act on the findings
and provided specific examples during the presentation of the results. Although the transferability of results is
limited, the methodological approach is inspiring and applicable in healthcare organizations.

Stažení

Data o stažení nejsou doposud dostupná.

Reference

Ahmed, I. (2017). Staff well-being in high-risk operating room environment: Definition, facilitators, stressors, leadership, and team-working - A case-study from a large teaching hospital. International Journal of Healthcare Management, 1-17. https://doi.org/10.1080/20479700.2017.1298228

Aiken, L. H. (2002). Hospital nurse staffing and patient mortality, nurse burnout, and job dissatisfaction. JAMA, 288(16), 1987-1993. https://doi.org/10.1001/jama.288.16.1987

Aiken, L. H., et al. (2023). Physician and nurse well-being and preferred interventions to address burnout in hospital practice. JAMA Health Forum, 4(7), e231809. https://doi.org/10.1001/jamahealthforum.2023.1809

AONE American Organization of Nurse Executives. (2015). AONE nurse executive competencies. Chicago, IL: Author. Available from: http://www.aone.org/resources/nurse-leader-competencies.shtml

Arnold, K. A., Turner, N., Barling, J., Kelloway, E. K., & McKee, M. C. (2007). Transformational leadership and psychological well-being: The mediating role of meaningful work. Journal of Occupational Health Psychology, 12(3), 193-203. https://doi.org/10.1037/1076-8998.12.3.193

Berlanda, S., de Cordova, F., Fraizzoli, M., & Pedrazza, M. (2020). Risk and protective factors of well-being among healthcare staff: A thematic analysis. International Journal of Environmental Research and Public Health, 17(18), 6651. https://doi.org/10.3390/ijerph17186651

Blagg, R., & Petty, S. (2015). Sustainable staff well-being within older adult mental health. Mental Health Review Journal, 20(2), 92-104. https://doi.org/10.1108/MHRJ-08-2014-0027

Boies, K., Fiset, J., & Gill, H. (2015). Communication and trust are key: Unlocking the relationship between leadership and team performance and creativity. Leadership Quarterly. https://doi.org/10.1016/j.leaqua.2015.07.007

Braun, V., & Clarke, V. (2006). Using thematic analysis in psychology. Qualitative Research in Psychology, 3(2), 77-101. https://doi.org/10.1191/1478088706qp063oa

Braun, V., & Clarke, V. (2021). Can I use TA? Should I use TA? Should I not use TA? Comparing reflexive thematic analysis and other pattern-based qualitative analytic approaches. Counselling & Psychotherapy Research, 21(1), 37-47. https://doi.org/10.1002/capr.12360

Braun, V., & Clarke, V. (2023). Is thematic analysis used well in health psychology? A critical review of published research, with recommendations for quality practice and reporting. Health Psychology Review, 17(4), 695-718. https://doi.org/10.1080/17437199.2022.2161594

Brown, D. J., Arnold, R., Fletcher, D., & Standage, M. (2017). Human thriving. European Psychologist, 22(3), 167-179. https://doi.org/10.1027/1016-9040/a000294

Gauche, C., de Beer, L. T., & Brink, L. (2017). Exploring demands from the perspective of employees identified as being at risk of burnout. International Journal of Qualitative Studies on Health and Well-being, 12(1), 1361783. https://doi.org/10.1080/17482631.2017.1361783

Gerrish, K., & Lacey, A. (2009). The research process in nursing. Oxford: Blackwell Publishing. ISBN 978-1-4051-3013-4

Hájek, M., Havlík, M., & Nekvapil, J. (2012). Narrative analysis in sociological research: Main approaches and a unifying frame. Sociologický časopis, 48(2), 199-224. https://doi.org/10.13060/00380288.2012.48.2.01

Hall, L. H., Johnson, J., Watt, I., Tsipa, A., & O’Connor, D. B. (2016). Healthcare staff wellbeing, burnout, and patient safety: A systematic review. PLOS ONE, 11(7), e0159015. https://doi.org/10.1371/journal.pone.0159015

IHF International Hospital Federation. (2023). Global healthcare leadership competency model. Available from: https://ihf-fih.org/what-we-do/global-healthcare-leadership-competency-model/

Moloney, W., Fieldes, J., & Jacobs, S. (2020). An integrative review of how healthcare organizations can support hospital nurses to thrive at work. International Journal of Environmental Research and Public Health, 17(23), 8757. https://doi.org/10.3390/ijerph17238757

Oliveira, I. B. de, Peres, A. M., Almeida Bastos, R., Casey, M., Timmins, F., & Malak, M. (2023). Managerial competencies engaged in innovative actions in primary health care: A qualitative study of Brazilian nurses. Journal of Nursing Management, 2023, 8746398. https://doi.org/10.1155/2023/8746398

Pahlevan Sharif, S., Ahadzadeh, A. S., & Sharif Nia, H. (2018). Mediating role of psychological well-being in the relationship between organizational support and nurses’ outcomes: A cross-sectional study. Journal of Advanced Nursing, 74(4), 887-899. https://doi.org/10.1111/jan.13501

Pihlainen, V., Kivinen, T., & Lammintakanen, J. (2016). Management and leadership competence in hospitals: A systematic literature review. Leadership in Health Services, 29(1), 95-110. https://search.proquest.com/docview/1756462461?accountid=17239

Sharif, S. P., Ahadzadeh, A. S., & Nia, H. S. (2018). Mediating role of psychological well-being in the relationship between organizational support and nurses’ outcomes: A cross-sectional study. Journal of Advanced Nursing, 74(4), 887-899. https://doi.org/10.1111/jan.13501

Smith, B. (2016). Narrative analysis. In E. Lyons & A. Coyle (Eds.), Analysing qualitative data in psychology (2nd ed., pp. 202-221). London: Sage. ISBN 978-1-4462-7374-6

Spence Laschinger, H. K., & Finegan, J. (2005). Empowering nurses for work engagement and health in hospital settings. JONA: The Journal of Nursing Administration, 35(10), 439-449. https://doi.org/10.1097/00005110-200510000-00005

Tummers, L. G., & Bakker, A. B. (2021). Leadership and job demands-resources theory: A systematic review. Frontiers in Psychology, 12, 722080. https://doi.org/10.3389/fpsyg.2021.722080