Assessment tools for measuring quality of life and job satisfaction among healthcare professionals: a scoping review
DOI:
https://doi.org/10.46585/hc.2025.2.2759Keywords:
assessment tools; quality of working life; job satisfaction; medical staffAbstract
Objective: The aim was to identify validated tools used to assess the quality of working life and job satisfaction among healthcare professionals and to describe related risk and protective factors. Design: A scoping review: Methods: The review included cross-sectional, descriptive, correlational, case, and case-control studies published in English between 2022 and June 2024 and available in full text. Data were retrieved from the PubMed, Scopus and Web of Science databases. Study selection, data extraction, and synthesis were conducted in accordance with the Preferred Reporting Items for Systematic reviews and Meta-Analyses extension for Scoping Review. Results: Following the application of the eligibility criteria, 26 studies from 18 countries were included in the results section. The most frequently used tools for assessing quality of work life were Professional Quality of Life Scale (PROQoL-5) and the Work-Related Quality of Life Scale (WRQoL), both demonstrating high reliability (Cronbach’s alpha > 0,8) and confirmed validity in the European context. Risk factors for reduced job
satisfaction included female gender, age under 30 years, and shift work. Protective factors included leadership support, work-life balance, opportunities for further education, and adequate financial remuneration. Conclusion: The result of this study highlights the need for standardization of assessment tools and the implementation of targeted interventions to improve working conditions for healthcare professionals, which may positively influence their job satisfaction and quality of life.
Downloads
References
Aiken, L. H., Sermeus, W., McKee, M., Lasater, K. B., Sloane, D., Pogue, C. A., Kohnen, D., Dello, S., Maier, C. B. B., Drennan, J., McHugh, M. D., & Magnet4Europe Consortium (2024). Physician and nurse well-being, patient safety and recommendations for interventions: cross-sectional survey in hospitals in six European countries. BMJ open, 14(2), e079931. https://doi.org/10.1136/bmjopen-2023-079931
Alahiane, L., Zaam, Y., Abouqal, R., & Belayachi, J. (2023). Factors associated with recognition at work among nurses and the impact of recognition at work on health-related quality of life, job satisfaction and psychological health: a single-centre, cross-sectional study in Morocco. BMJ open, 13(5), e051933. https://doi.org/10.1136/bmjopen-2021-051933
Alameddine, M., Al-Yateem, N., Bou-Karroum, K., Hijazi, H., Al Marzouqi, A., & Al-Adawi, S. (2023). Measurement of Work-Life Balance: A Scoping Review with a Focus on the Health Sector. Journal of nursing management, 2023, 3666224. https://doi.org/10.1155/2023/3666224
Alreshidi, N. M., & Alsharari, A. F. (2021). Work-life balance of expatriate nurses working in acute care settings. Nursing open, 8(6), 3201–3211. https://doi.org/10.1002/nop2.1033
Alyahya, M. S., Momani, S., Alolayyan, M. N., & Khader, Y. S. (2023). Workplace policies and quality of working life (QoWL) during the COVID-19 pandemic in Jordanian hospitals. The International journal of risk & safety in medicine, 34(2), 101–119. https://doi.org/10.3233/JRS-220039
Antolí-Jover, A. M., Gázquez-López, M., Brieba-Del Río, P., Pérez-Morente, M. Á., Martín-Salvador, A., & Álvarez-Serrano, M. A. (2024). Impact of Work-Family Balance on Nurses' Perceived Quality of Life During the COVID-19 Pandemic: A Scoping Review. Nursing reports (Pavia, Italy), 14(4), 4022–4038. https://doi.org/10.3390/nursrep14040294
Bhatnagar, D., & Highfield, M. E. F. (2022). Effect of compassion rounds on nurses' professional quality of life on a COVID-19 unit. Nursing forum, 57(6), 1365–1372. https://doi.org/10.1111/nuf.12821
Bretagne, L., Mosimann, S., Roten, C., Perrig, M., Genné, D., Essig, M., Mancinetti, M., Méan, M., Darbellay Farhoumand, P., Huber, L. C., Weber, E., Knoblauch, C., Schoenenberger, A. W., Frick, S., Wenemoser, E., Ernst, D., Bodmer, M., Aujesky, D., & Baumgartner, C. (2023). Association of part-time clinical work with well-being and mental health in General Internal Medicine: A survey among Swiss hospitalists. PloS one, 18(9), e0290407. https://doi.org/10.1371/journal.pone.0290407
Carvalho, T. M., Lourenção, L. G., Pinto, M. H., Viana, R. A. P. P., Moreira, A. M. B. D. S. G., Mello, L. P., Medeiros, G. G., & Gomes, A. M. F. (2023). Quality of life and work engagement among nursing staff at the start of the COVID-19 pandemic. Qualidade de vida e engajamento no trabalho em profissionais de enfermagem no início da pandemia de COVID-19. Ciencia & saude coletiva, 28(10), 2903–2913. https://doi.org/10.1590/1413-812320232810.09982023
EQUATOR Network (n.d.). EQUATOR Network. Enhancing the Quality and Transparency Of health Research. https://www-equator--network-org.translate.goog/?_x_tr_sl=en&_x_tr_tl=cs&_x_tr_hl=cs&_x_tr_pto=sc
Haghi, F., Goli, S., Rezaei, R., Akhormi, F., Eskandari, F., & Isfahani, Z. N. (2022). Study of Complexity Systems in Public Health for Evaluating the Correlation between Mental Health and Age-Related Demographic Characteristics: A General Health Study. Journal of healthcare engineering, 2022, 2117031. https://doi.org/10.1155/2022/2117031
Holding, M. A., Parkinson, L., & Taylor, D. (2024). Work stress and professional quality of life in disability support workers: The mediating role of psychological flexibility. Journal of intellectual & developmental disability, 49(4), 425–437. https://doi.org/10.3109/13668250.2024.232320
Hu, X., Mu, W., Zhou, J., Zhou, H., Yan, X., Yue, K., Liu, T., Huang, W., Ren, L., Zou, F., Zhang, A., Sun, X., & Zeng, H. (2024). Risk factors for anxiety, depression, stress, and their comorbidities among nurses: a prospective cohort from 2020 to 2022. BMC nursing, 23(1), 916. https://doi.org/10.1186/s12912-024-02577-6
Chan, W. C. H., Woo, R. K. W., Kwok, D. K., Yu, C. T. K., & Chiu, L. M. (2022). Impact of COVID-19 on Mental Health of Palliative Care Professionals and Services: A Mixed-Methods Survey Study. The American journal of hospice & palliative care, 39(10), 1227–1235. https://doi.org/10.1177/10499091211057043
The Joanna Briggs Institute. Checklist for Systematic Reviews and Research Syntheses. JBI Global. Retrieved from. (2020). https://jbi.global/sites/default/files/2020-08/Checklist_for_Systematic_Reviews
_and_Research_Syntheses.pdf.
Jia, H., Shang, P., Gao, S., Cao, P., Yu, J., & Yu, X. (2022). Work Stress, Health Status and Presenteeism in Relation to Task Performance Among Chinese Medical Staff During COVID-19 Pandemic. Frontiers in public health, 10, 836113. https://doi.org/10.3389/fpubh.2022.836113
Kelly, D., Schroeder, S., & Leighton, K. (2022). Anxiety, depression, stress, burnout, and professional quality of life among the hospital workforce during a global health pandemic. The Journal of rural health : official journal of the American Rural Health Association and the National Rural Health Care Association, 38(4), 795–804. https://doi.org/10.1111/jrh.12659
Kim, S. A., & Lee, T. (2023). Impact of patient-safety incidents on Korean nurses' quality of work-related life: A descriptive correlational study. Nursing open, 10(6), 3862–3871. https://doi.org/10.1002/nop2.1644
Lekka, D., Orlandou, K., Pezirkianidis, C., Roubi, A., Tsaraklis, A., Togas, C., Mpoulougari, S., Anagnosti, F., Darahani, D., & Stalikas, A. (2022). Health Professionals in a COVID-19 Reference Hospital: Post-traumatic Stress Disorder (PTSD) Levels and Their Associations With Psychological Resilience and Quality of Life. Cureus, 14(2), e22473. https://doi.org/10.7759/cureus.22473
Levac, D., Colquhoun, H., & O'Brien, K. K. (2010). Scoping studies: advancing the methodology. Implementation science : IS, 5, 69. https://doi.org/10.1186/1748-5908-5-69
Li, M., Xia, L., Yang, Y., Zhang, L., Zhang, S., Liu, T., Liu, Y., Kaslow, N. J., Jiang, F., Tang, Y. L., & Liu, H. (2022). Depression, Anxiety, Stress, and Their Associations With Quality of Life in a Nationwide Sample of Psychiatrists in China During the COVID-19 Pandemic. Frontiers in psychology, 13, 881408. https://doi.org/10.3389/fpsyg.2022.881408
Lu, L., Ko, Y. M., Chen, H. Y., Chueh, J. W., Chen, P. Y., & Cooper, C. L. (2022). Patient Safety and Staff Well-Being: Organizational Culture as a Resource. International journal of environmental research and public health, 19(6), 3722. https://doi.org/10.3390/ijerph19063722
Laserna Jiménez, C., Garrido Aguilar, E., Casado Montañés, I., Estrada Masllorens, J. M., & Fabrellas, N. (2023). Autonomous competences and quality of professional life of paediatric nurses in primary care, their relationship and associated factors: A cross-sectional study. Journal of clinical nursing, 32(3-4), 382–396. https://doi.org/10.1111/jocn.16244
Mats, O., Karpik, Z., Boiko, D., Rud, V., & Zhyvotovska, L. (2022). Perceived stress and quality of life in healthcare workers of non-COVID 19 designated hospitals during the COVID 19 pandemic in Ukraine. Galician Medical Journal, 29(3), E202233. https://doi.org/10.21802/gmj.2022.3.3
Niestrój-Jaworska, M., Dębska-Janus, M., Polechoński, J., & Tomik, R. (2022). Health Behaviors and Health-Related Quality of Life in Female Medical Staff. International journal of environmental research and public health, 19(7), 3896. https://doi.org/10.3390/ijerph19073896
Odole, A. C., Ogunlana, M. O., Odunaiya, N. A., Oyewole, O. O., Mbada, C. E., Onyeso, O. K., Ayodeji, A. F., Adegoke, O. M., Odole, I., Sanuade, C. T., Odole, M. E., & Awosoga, O. A. (2023). Influence of well-being and quality of work-life on quality of care among healthcare professionals in southwest, Nigeria. Scientific reports, 13(1), 7830. https://doi.org/10.1038/s41598-022-25057-w
Omri, N., Ezzi, O., Ammar, A., Benzarti, W., Loghmari, D., Toulgui, E., Ben Abdelkarim, A., Boukadida, A., Njah, M., & Mahjoub, M. (2022). Compassion fatigue among frontline healthcare workers during the covid-19 pandemic in Tunisia. PloS one, 17(10), e0276455. https://doi.org/10.1371/journal.pone.0276455
Page, M. J., Moher, D., Bossuyt, P. M., Boutron, I., Hoffmann, T. C., Mulrow, C. D., Shamseer, L., Tetzlaff, J. M., Akl, E. A., Brennan, S. E., Chou, R., Glanville, J., Grimshaw, J. M., Hróbjartsson, A., Lalu, M. M., Li, T., Loder, E. W., Mayo-Wilson, E., McDonald, S., McGuinness, L. A., … McKenzie, J. E. (2021). PRISMA 2020 explanation and elaboration: updated guidance and exemplars for reporting systematic reviews. BMJ (Clinical research ed.), 372, n160. https://doi.org/10.1136/bmj.n160
Parra-Giordano, D., Quijada Sánchez, D., Grau Mascayano, P., & Pinto-Galleguillos, D. (2022). Quality of Work Life and Work Process of Assistance Nurses. International journal of environmental research and public health, 19(11), 6415. https://doi.org/10.3390/ijerph19116415
Peters, M. D. J., Marnie, C., Tricco, A. C., Pollock, D., Munn, Z., Alexander, L., McInerney, P., Godfrey, C. M., & Khalil, H. (2020). Updated methodological guidance for the conduct of scoping reviews. JBI evidence synthesis, 18(10), 2119–2126. https://doi.org/10.11124/JBIES-20-00167
Phillips, L. A., de Los Santos, N., Ntanda, H., & Jackson, J. (2022). The impact of the work environment on the health-related quality of life of Licensed Practical Nurses: a cross-sectional survey in four work environments. Health and quality of life outcomes, 20(1), 44. https://doi.org/10.1186/s12955-022-01951-9
Putri, N. K., Melania, M. K. N., Fatmawati, S. M. Y., & Lim, Y. C. (2023). How does the work-life balance impact stress on primary healthcare workers during the COVID-19 pandemic?. BMC health services research, 23(1), 730. https://doi.org/10.1186/s12913-023-09677-0
Ruiz-Fernández, M. D., Pérez-García, E., & Ortega-Galán, Á. M. (2020). Quality of Life in Nursing Professionals: Burnout, Fatigue, and Compassion Satisfaction. International journal of environmental research and public health, 17(4), 1253. https://doi.org/10.3390/ijerph17041253
Serrão, C., Martins, V., Ribeiro, C., Maia, P., Pinho, R., Teixeira, A., Castro, L., & Duarte, I. (2022). Professional Quality of Life Among Physicians and Nurses Working in Portuguese Hospitals During the Third Wave of the COVID-19 Pandemic. Frontiers in psychology, 13, 814109. https://doi.org/10.3389/fpsyg.2022.814109
Stefanatou, P., Xenaki, L. A., Karagiorgas, I., Ntigrintaki, A. A., Giannouli, E., Malogiannis, I. A., & Konstantakopoulos, G. (2022). Fear of COVID-19 Impact on Professional Quality of Life among Mental Health Workers. International journal of environmental research and public health, 19(16), 9949. https://doi.org/10.3390/ijerph19169949
Tang, C., Zhou, S., Liu, C., Min, R., Cai, R., & Lin, T. (2023). Turnover intention of nurses in public hospitals and its association with quality of working life: a cross-sectional survey in six provinces in China. Frontiers in public health, 11, 1305620. https://doi.org/10.3389/fpubh.2023.1305620
Ts, P., Kk, A., Bhavanam, S., & Mathew, B. (2023). Post-COVID Quality of Life and Sleep Among Younger Healthcare Workers of Designated COVID Care Centers: A Cross-Sectional Study. Cureus, 15(4), e38190. https://doi.org/10.7759/cureus.38190
Xiao, Y., Liu, L., Chen, T. T., Zhang, Z., & Wu, X. H. (2024). Sexual Harassment Among Chinese Psychiatrists and Its Impact on Quality of Life: A Cross-Sectional Survey. Risk management and healthcare policy, 17, 1253–1261. https://doi.org/10.2147/RMHP.S463502
Zhao, A., Zhang, L., & Shi, X. (2024). Assessment of Nursing Practice Environment and Its Influencing Factors: A Cross-Sectional Study at Shandong Province, Jinan. Risk management and healthcare policy, 17, 623–631. https://doi.org/10.2147/RMHP.S452271
World Health Organization. (2024). Nursing and midwifery. https://www.who.int/news-room/fact-sheets/detail/nursing-and-midwifery
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Aneta Hujová, Miroslava Zemanová, Daša Stupková

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
Accepted 2025-12-11
Published 2025-12-18



